At Biotech Life Sciences, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.
1. Information We Collect
We collect information you voluntarily provide when you register an account, place an order, subscribe to our newsletter, or contact us. This includes:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely via Stripe — we never store card details)
- Order history and product preferences
- Communications you send us
We also automatically collect certain technical data when you visit our site, including IP address, browser type, referring URLs, and pages visited, via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping notifications
- Maintain and secure your account
- Send transactional emails (order confirmations, tracking updates)
- Send marketing communications if you have opted in (you may opt out at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations and enforce our Terms of Service
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Types of cookies we use include:
- Essential cookies: Required for the website to function (e.g., shopping cart, session authentication).
- Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
4. Data Sharing & Third Parties
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors (Stripe), shipping carriers (FedEx, UPS, USPS), email marketing platforms, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only to provide their services to us. We may also disclose information where required by law or to protect the rights and safety of Biotech Life Sciences and its customers.
5. Data Retention & Security
We retain your personal data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement industry-standard security measures including SSL encryption, secure servers, and limited employee access to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at contact@prosperxlabs.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the site after any changes constitutes your acceptance of the updated policy.